Please note that due to high sales volume it can take several hours to receive your tickets via email. Ticket purchasers are required to enter their email address correctly with no errors when purchasing to ensure they receive their tickets and should check their spam and junk mail folders if they have not received their tickets by 9 AM MST the day after the event. Please ensure that you check your junk/spam emails to ensure it was not misfiled.

If you received a confirmation number at the end of your purchase, please know that your tickets have been entered into the draw and this delay will NOT impact your participation in the draw.

If you have not received your ticket by 9 AM MST the day following the 50/50 Licensed Event, you can email resend5050@cre.ab.ca before NOON MST the day following the 50/50 Licensed Event to request that the tickets be resent. You must email from the same email you purchased tickets with. Tickets will be re-sent between noon and 3PM MST the day following the 50/50 Licensed Event. You will not receive a response unless it is after 10AM MST the day following the event.

If you do not receive your tickets, the email confirmation may be blocked by your email provider and their spam filters. Previous ticket holders have experienced this with Telus-based accounts.

It may help if users can add WebOrders@5050central.com to their safe senders/whitelist of emails through their email accounts or update their spam control settings.

Please note that even if you have not received your tickets at the time of the draw, you are still entered into the draw and can be contacted by CRE should you have the winning ticket. Tickets are placed into the draw immediately after purchasing.